If your document was rejected, don’t worry—this can happen for a few common reasons and can usually be resolved quickly.
Common reasons for rejection:
Expired or Incomplete: The document has passed its expiry date or is missing required details.
Unclear Quality: The image or file is blurry, cropped, or difficult to read.
Incorrect Document Type: The file submitted does not match the required specifications outlined in the account Information Sheet.
Unsupported Format: The file format is not accepted (must be PDF, JPEG, or PNG).
What to do next:
Check Your Messages: Review the notification under 'Inbox' in your Raisin Account (or check your email) to see the exact reason for rejection.
Re-upload: Obtain a clear, complete copy of the requested document.
Submit Online: Log in to your Raisin Account and upload the new version of the document.
Tip: Ensure your full name and address match the details registered to your Raisin Account.