In this article you will find some tips on how to complete the self-identifcation method and also some issues customers have had and some potential solutions.
Tips for a Successful Self-Identification:
To help ensure a smooth self-identification process, please make sure:
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You have a working phone camera, including both the selfie and back camera.
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You have access to your banking app to complete the €0.10 verification transfer.
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You are alone in a quiet, well-lit environment to avoid distractions and ensure good image quality.
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You have your ID document (passport) ready, and that it is signed and fully visible during the scan.
Some issues customers have had with the Self-Identification:
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What should I do if the €0.10 verification transfer from my bank failed?
If you are having issues with the verification transfer, please try using the video identification method as an alternative. Also, reach out to our customer service team for assistance. -
I'm having trouble taking a photo of my passport or selfie. What can I do?
If your mobile phone camera is not capturing your passport or selfie properly, we recommend you try a different device or switch to our video identification method which can be completed via desktop. This alternative may help avoid technical issues. You can also contact our customer service team for support. -
My ID document is not supported. What are my options?
If your ID is not accepted by our KYC provider, please contact our customer service team.
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