To ensure a smooth self-identification process:
Ensure both front and rear phone cameras work properly.
Have access to your banking app to complete the €0.10 verification transfer.
Stay in a quiet, well-lit room alone to avoid distractions and ensure good image quality.
Have your signed passport ready and fully visible during the scan.
What if my €0.10 verification transfer fails?
Try using the video identification method instead, or contact Customer Service for assistance.
What should I do if I can't capture my passport or selfie clearly?
Try using a different device or switch to the video identification method on a desktop. You can also contact Customer Service for support.
What if my ID document isn't supported?
Contact Customer Service for help if your ID isn't accepted by our provider.
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