The location shown for a trusted device relies on the IP address used during login rather than your exact physical position. Because IP tracking isn't precise, the listed location can sometimes look incorrect.
Common causes for these differences include:
- Dynamic IP addresses from internet providers that map to nearby towns or regions.
- Virtual private networks (VPNs), proxies, or corporate networks routing connections through other servers.
- Mobile data networks or public Wi-Fi connections offering less precise location data.
- Inaccuracies in standard IP geolocation databases.
What to do
Check whether the device type and login time match your actual activity. If you don't recognise the device or the login time, contact our Customer Service team as soon as possible.