If you're not receiving a mobile Transaction Authentication Number (mTAN) to authorise transactions or account changes, try these basic checks on your phone:
- Confirm your mobile number is up to date in your Raisin Account.
- Check that your phone is switched on and receiving network coverage.
- Restart your phone if it has crashed recently.
- Ensure your SMS inbox isn't full.
- Verify that you haven't blocked +49 1573 5988143 on your device.
If you still aren't receiving verification codes after completing these steps, please contact our Customer Service team at https://www.raisin.ie/contact/ for further support.