We use your personal data solely to process your application and manage your account. If you open a savings account with one of our European partner banks, we forward your details to that partner bank exclusively to open your account. All partner banks are bound by contract to follow strict data protection standards.
We also share data with third parties hired to carry out technical, logistical or operational services on our behalf. Once your customer relationship ends and statutory retention periods pass, we automatically delete or block your details in line with our Privacy Policy.
Data deletion requests
We handle deletion requests in line with EU data protection laws. You can submit a request by email or by messaging us through your Raisin inbox.
To protect your account, we verify your identity before reviewing your request. We will then delete or anonymise any personal data that is no longer necessary, keeping only details required by law for tax or anti-money laundering compliance. Once complete, we'll send you confirmation detailing what was deleted and what was retained.