To keep your Raisin Account and savings secure, keep these safety guidelines in mind. If you need to contact us urgently, call our dedicated Irish Customer Service team on +353 1 546 1020 from 11:00 a.m. - 15:00 p.m., Monday to Friday.
You'll never be prompted to transfer funds to an account other than your Raisin Account. We won't contact you to persuade you to sign up for a deposit account or request a transfer. You manage all transactions yourself within your Raisin Account.
Only you can withdraw funds to your chosen nominated account; our Customer Service agents cannot do this for you. Your Raisin Bank IBAN is unique to you. If you're unsure about the transfer process, you can send a test transfer of €1 before making larger deposits.
Our official Customer Service email address is contact@raisin.com, and our official website is https://www.raisin.com/en-ie/. Treat any communication claiming to be from Raisin that uses different details with extreme caution, and report it to our Customer Service team immediately.
All transactions in your Raisin Account require an extra security step using a mobile verification code sent to your registered phone number. Our system generates these codes automatically. Customer Service agents will never provide or ask for a code, and you should never share them with anyone.
More tips:
Be cautious of offers promising returns far above average, as these often appear on fake websites mimicking genuine providers.
Watch out for suspicious requests asking you to set up an additional account, transfer money to a different bank account, or use new payment details, especially if you feel rushed or pressured to provide personal or financial information.
Look closely at emails and websites for spelling or grammar mistakes, machine-translated text, strange sender addresses, or misspellings of the provider's name.
To find out more about staying safe online, visit our Security Hub.